As administrators, our daily duties include efficient handling of the enrollment process for insured individuals, preparing invoices, and overseeing claims management
Our Administrator Services
Claims administration
Preapproval of medical care with our team of clinicians 24/7
Cost containment, review of providers' bills
Case management
Fast international reimbursement procedure, providing adjudication within 2 working days and payout within 3 working days
Reimbursement in any home currency, currency of residence or currency of claim, payment availability in more than 80 currencies
Reporting
Regular reporting to the Ministry of Foreign Affairs (with agreed frequency), containing disclosable information on the well-being and financial expenses of employees for each foreign establishment
Regular monitoring of satisfaction with the programme by both diplomats and the Ministry
Proactive expense monitoring
Provision of loss indicators and consumption analysis including detailed statistics and dashboards to monitor utilisation and analyse major claims (using the ICD 10 code)
Proposal of cost containment measures based on the loss experience indicators
Organisation of sanitasation campaigns according to the epidemiology of the population concerned
Proven processes of business and medical control ensuring the economic viability of the plan
